Privacy Policy

Pinnacle Nutra Labs LLC

Sheridan, Wyoming

Effective Date: May 11, 2026

Last Updated: May 11, 2026

Version: 1.0

1. INTRODUCTION

This Privacy Policy explains how Pinnacle Nutra Labs LLC (referred to as “we,” “us,” “our,” or the “Company”) collects, uses, stores, and protects your personal information when you visit our website at pinnaclenutralabs.com and submit information through our contact forms or lead generation pages. We take your privacy seriously and are committed to being transparent about our data practices.

This policy is designed to help you understand what information we collect, why we collect it, and what we do with it. By submitting your information through our website, you agree to the terms outlined in this Privacy Policy.

2. INFORMATION WE COLLECT

When you submit a form or interact with our website, we collect the following types of information:

Information You Provide Directly

When you complete our contact form or lead capture form, you may provide:

– Your full name

– Your email address

– Your phone number

– Your product type or area of interest

– Any other information you voluntarily submit through our forms

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

– Your Internet Protocol (IP) address

– Your browser type and version

– Your operating system

– Your device type (mobile, desktop, tablet)

– Pages you visit and time spent on each page

– Referring URL (the page that led you to our site)

– Clicking and interaction patterns

– Geographic location (approximate, based on IP address)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience and understand how our website is used. These include:

Functional Cookies – These help our website function properly and remember your preferences.

Analytical Cookies – We use Google Analytics 4 (GA4) to track how visitors use our website, including page views, bounce rates, session duration, and user flow. This helps us improve our website content and user experience.

Marketing Cookies – We use the Facebook Pixel to track website visitors and understand user behavior for advertising and remarketing purposes. This allows us to show you relevant ads on Facebook and other platforms.

Session Recording – We use Microsoft Clarity to record sessions and capture mouse movements, clicks, and scrolling patterns. This helps us identify usability issues and optimize our website design. Clarity may record personal information you type (such as names and email addresses in forms), but we do not intentionally capture sensitive data like passwords or payment information.

Third-Party Data

We do not purchase or collect personal information from third-party data brokers.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Lead Qualification and Follow-Up – We use your contact information to respond to your inquiry, qualify your interest, and determine if our products or services are a good fit for your needs.

Sales Outreach – Your information is used to contact you via email, phone, or text message. Our sales representatives may call you to discuss your needs and explore potential solutions.

Email Marketing and Lead Nurturing – We may add you to our email marketing list to send you educational content, product updates, promotional offers, and other information about our products and services. You can unsubscribe from these emails at any time (see Section 4 for details).

SMS Marketing and Promotions – We may send you text messages including special offers, discounts, service updates, appointment reminders, order confirmations, account notifications, and follow-up messages related to your account or inquiries. You must explicitly opt in to receive SMS messages, and you can opt out at any time by replying STOP to any message or text HELP for assistance.

Customer Relationship Management – Your information is stored in our GoHighLevel (GHL) customer relationship management platform to track interactions, follow-ups, and lead status.

Website Analytics and Improvement – We analyze website usage data to understand how visitors interact with our site, identify improvements, optimize content, and enhance overall user experience.

Advertising and Remarketing – Facebook Pixel and other advertising platforms use your information to show you targeted ads based on your interests and interactions with our website.

Fraud Prevention and Security – We may use your information to detect, prevent, and address fraudulent activity, unauthorized access, and other security concerns.

Legal Compliance – We may use your information to comply with applicable laws, regulations, and legal obligations.

3A. A2P SMS MESSAGING AND CONSENT

Important SMS Information

By submitting your phone number through our website or opt-in form, you are consenting to receive text messages (SMS) from Pinnacle Nutra Labs LLC, including special offers, discounts, service updates, appointment reminders, order confirmations, account notifications, and follow-up messages related to your account or inquiries.

SMS messages are sent through our customer relationship management platform and may be sent using automated dialing technology. By opting in to SMS, you acknowledge that you are providing express written consent to receive SMS messages and that this consent constitutes an agreement to receive autodialed text messages under the Telephone Consumer Protection Act (TCPA).

Consent and Opt-In

SMS consent is not a condition of purchasing products or services. You may choose to receive communications via email instead of SMS by contacting us at sales@pinnaclenutralabs.com.

Your consent to receive SMS is opt-in only. We will not send SMS messages to you unless you have explicitly opted in.

Message Frequency and Content

We send SMS messages occasionally, including special offers, discounts, service updates, appointment reminders, order confirmations, account notifications, and follow-up messages. Message frequency may vary based on active campaigns or your engagement level.

Message and Data Rates

Standard message and data rates may apply. Your wireless carrier may charge you for sending and receiving SMS messages, depending on your plan. These charges are the responsibility of you and your carrier. Not all carriers offer unlimited texting plans.

How to Get Help

Text HELP to any message you receive from us for assistance. You may also contact us directly at sales@pinnaclenutralabs.com.

How to Opt Out

You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. Once you reply STOP, we will immediately stop sending SMS messages to you. This opt-out applies to all SMS marketing messages.

You may receive a one-time confirmation message when you opt out. Your opt-out request will be honored permanently, and we will not re-enroll you in SMS messages unless you explicitly request to do so.

Alternative Communication Methods

If you do not wish to receive SMS messages, you may request to receive all communications via email instead by contacting sales@pinnaclenutralabs.com.

You retain the right to receive communications at an alternative phone number or via email if you prefer not to use your mobile number for SMS or voice communications.

A2P Provider

SMS messages are sent through our customer relationship management platform, which may use third-party telecommunications providers to deliver messages. We are not responsible for delays or failures in message delivery caused by your carrier or telecommunications provider.

4. EMAIL MARKETING

By submitting your email address through our website, you may be enrolled in our email marketing list. We comply with the CAN-SPAM Act and all applicable email marketing regulations.

Frequency of Communications

We send promotional emails, product updates, educational content, and other marketing messages on an ongoing basis. The frequency varies based on new campaigns and offerings.

How to Unsubscribe

Every marketing email we send includes an unsubscribe link at the bottom. You can click this link to remove yourself from our email marketing list at any time. You may also contact us at sales@pinnaclenutralabs.com to request removal from our mailing list.

Requests to unsubscribe are processed within 10 business days.

Transactional Emails

Even if you unsubscribe from marketing emails, we may still send you transactional emails related to your inquiry, follow-up communications, or other business-related matters that are not promotional in nature.

5. THIRD-PARTY INTEGRATIONS AND DATA SHARING

We use third-party service providers to support our business operations. Your information may be shared with these vendors to facilitate the services they provide:

Customer Relationship Management

Your information is stored and processed through GoHighLevel (GHL), our customer relationship management platform. GHL helps us track leads, manage communications, and organize customer relationships. Your data is transferred to and stored in GoHighLevel servers.

Analytics and Website Tracking

Google Analytics 4 – We use Google Analytics to track website visitors, user behavior, and engagement metrics. Google may use your information to improve their services and may combine your data with other information they collect. For more information on how Google uses data, visit https://policies.google.com/privacy.

Facebook Pixel – We use the Facebook Pixel to track website visitors, measure conversions, and build audiences for advertising purposes. Facebook may use this information to show you targeted ads. For more information on how Facebook uses data, visit https://www.facebook.com/policies/cookies.

Session Recording

Microsoft Clarity – We use Microsoft Clarity to record sessions, track mouse movements, and identify user experience issues. Clarity may capture text entered in forms on our website. For more information on how Microsoft collects and uses data, visit https://privacy.microsoft.com/en-us/privacystatement.

No Sale or Sharing of Personal Information

We do not sell your personal information to third parties. We do not share your information with competitors, unrelated businesses, or other organizations without your explicit consent, except as required by law or as described in this Privacy Policy.

Your information is shared only with the service providers listed above who assist us in operating our website and conducting our business. These vendors are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Aggregated and De-Identified Data

We may share aggregated, non-identifiable data with third parties for analytics, marketing research, and industry benchmarking purposes. This data cannot be used to identify you.

6. DATA SECURITY

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

Security Measures

Our website uses industry-standard encryption (SSL/TLS) to protect data transmitted over the Internet. Sensitive information is stored on secure servers with firewalls and access controls.

We use role-based access controls to ensure that only authorized employees can access personal information.

Limitations

No method of electronic transmission or storage is 100% secure. While we implement robust security measures, we cannot guarantee absolute security. The Internet inherently carries risks, and we are not responsible for unauthorized access to your information caused by factors beyond our reasonable control.

If we discover a breach of your personal information, we will notify you as required by law. Notifications will be sent to the email address you provided or through our website.

7. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.

Types of Cookies We Use

First-Party Cookies – These are set directly by our website to remember your preferences and improve your user experience.

Third-Party Cookies – These are set by analytics platforms (Google Analytics) and advertising networks (Facebook Pixel) to track your behavior and show you targeted ads.

Cookie Retention

Cookies are typically retained for 6 months to 2 years, depending on their purpose. You can view the cookie retention periods in the privacy policies of Google Analytics and Facebook (linked above).

Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. You can also delete cookies from your device at any time.

Disabling cookies may limit your ability to use certain features of our website. However, our website will still function for basic navigation and form submission.

Do Not Track

Some browsers include a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals, as industry standards for handling Do Not Track are not yet established.

8. YOUR PRIVACY RIGHTS (CCPA AND OTHER STATE LAWS)

If you are a California resident or resident of another state with consumer privacy laws, you may have the following rights regarding your personal information:

Right to Know

You have the right to request what personal information we collect, use, and disclose about you. We will provide you with details about the categories of information, the purposes for use, and the sources of the data.

Right to Delete

You have the right to request deletion of your personal information. We will delete your information unless we have a legitimate business reason to retain it (such as to complete a transaction or comply with legal obligations).

Right to Opt-Out of Targeted Advertising

You have the right to opt out of the sharing or sale of your personal information for targeted advertising purposes. Although we do not sell your information, you can opt out of tracking through Facebook Pixel and Google Analytics.

Right to Correct

You have the right to request that we correct inaccurate or incomplete personal information about you.

How to Submit a Privacy Request

To exercise any of these rights, contact us at sales@pinnaclenutralabs.com with the subject line “PRIVACY REQUEST – [Right Name].”

Include the following information in your request:

– Your full name

– Your email address

– Your phone number (if you provided one)

– Specific description of the right you are requesting

– Any relevant dates or transactions

Response Timeline

We will acknowledge your request within 10 business days and provide a substantive response within 45 days. If we need more time, we will notify you of the extension and reason.

Verification

To protect your privacy, we may require you to verify your identity before processing your request. We will use the information you provided when you submitted your form to verify your identity.

Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you products or services, charge you different prices, or provide you with different quality of service based on your privacy requests.

9. CHILDREN’S PRIVACY

Our website and products are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete that information immediately and notify the child’s parent or guardian.

If you are a parent or guardian and believe your child has submitted information through our website, please contact us immediately at sales@pinnaclenutralabs.com.

10. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the “Last Updated” date at the top of this policy and, in some cases, by sending you a notification email.

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

11. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Pinnacle Nutra Labs LLC

Sheridan, Wyoming

Email: sales@pinnaclenutralabs.com

We will respond to your inquiry within 10 business days.

END OF PRIVACY POLICY